Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

What are the protocols that support fast charging?

BC1.2/Apple2.4A/QC3.0/FCP/SCP/AFC/UFCS/PD3.0/PPS

Can the RAPID Pro power bank be taken on the plane?

Yes, according to regulations by the International Civil Aviation Organization (ICAO) and most airlines, carrying a power bank with a capacity under 100Wh is allowed. The RAPID Pro, with a capacity of 25000mAh (90Wh), meets this requirement and can be carried on board without concern.

Wich devices are compatible?

Compatible devices are laptops, phones, tablets, headphones, smartwatches, game consoles and other devices with USB-C ports such as MacBook Pro/Air, iPhone,iPad, Dell XPS and Samsung Galaxy.

Why does the power bank provide less electricity than expected?

There will usually be a difference from what is expected, with the capacity reduction mainly due to energy losses in the battery and the conversion circuit.

What protocols does RAPID Pro power bank support, what is the power distribution for charging and discharging, and does it support chaging and discharging at the same time?

Supports pass-through charging, with the power level depending on the power requirements of the devices connected to each port. 27K Input supports PD3.1 protocol and is compatible with PD3.0 PPS, QC3.0, AFC, BC1.2; Output supports PD3.1 protocol and is compatible with PD3.0 PPS, QC3.0, AFC, Apple2.4A, BC1.2, SCP, FCP, UFCS 20K Input supports PD3.0, PPS, QC3.0, AFC, BC1.2; Output supports PD3.0 PPS, QC3.0, AFC, Apple2.4A, BC1.2, SCP, FCP, UFCS

Contact us