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FAQ

Battery life and temperature FAQs

The power bank retains over 80% of its battery capacity after 300 charge cycles. It supports charging and discharging at altitudes below 3000 meters and in environments with temperatures between 0°C and 40°C. If not used for an extended period, it is recommended to store the power bank in an environment between -20°C and 40°C and to recharge it at least once every three months.

Wich devices are compatible?

Compatible devices are laptops, phones, tablets, headphones, smartwatches, game consoles and other devices with USB-C ports such as MacBook Pro/Air, iPhone,iPad, Dell XPS and Samsung Galaxy.

How to keep the power bank charging and discharging quickly?

To ensure fast and stable charging and discharging performance when using the power bank, we recommend the following. 1. Choose the Right Charger: Use a charger that supports fast charging protocols and has a high output power (such as PD 65W or 100W). Avoid using low-power chargers (such as 5V/1A). 2. Use a Good Charging Cable: Select original or high-quality fast charging cables. Keep connectors clean and secure, and avoid excessively long cables. 3. Device Compatibility: Make sure the connected devices support fast charging protocols; otherwise, fast charging will not be achieved.

Does it support multi-port charging and discharging at the same time?

Yes. When charging through the USB-C port, output is supported from another USB-C port or one USB-C + USB-A port simultaneously, but not from two USB-C ports simultaneously.

Why is there a difference rated capacity and nominal capacity?

Nominal capacity refers to the total capacity of the battery cells inside the power bank, while rated capacity refers to the actual amount of power the power bank can deliver under standard output conditions (such as 5V/3A). Nominal capacity is a theoretical value, whereas rated capacity accounts for energy conversion efficiency, circuit losses, and other factors, and is therefore lower than the nominal capacity.

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