Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

FAQ

PowerStream

Who should I contact first if there is a problem with the device, the installer or EcoFlow customer service?

If there is a problem or error during the use of the device(s), please contact the installation company first, and the installation company will provide remote guidance services. If the installation company cannot solve the problem, it will be reported to the EcoFlow technical support department for support until the problem is resolved.

When does the product warranty start?

The warranty take effect from the day of completion of installation by the installer

Is the cost of on-site installation included in the purchase cost of the product?

It depends on the agreement between the installation company and the user.

How should I choose the configuration of the battery pack?

The recommended standard configuration for the system is three battery packs with a total storage capacity of 15 kWh. Users can choose according to their budget, with a range of 5 kWh-45 kWh.

What does IP65 protection level mean for the inverter?

IP6x indicates that the device can completely prevent foreign objects and dust from entering; IPx5 indicates that the device can prevent water from entering the device in all directions.

Contact us

Email Us