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EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

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EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

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EcoFlow 100W Flexible Solar Panel

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Alternator Charger (800W)

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FAQ

Portable Power Stations

FAQ

Portable Power Stations

Why does my phone heat up while charging with the power bank? Will it cause any issues?

It is normal for a phone to heat up while using a power bank. The main reasons include energy conversion loss, using the phone while charging (such as playing games or watching videos), and high-temperature environments (such as direct sunlight or inside a car). To avoid overheating, keep both the phone and the power bank in a well-ventilated environment. If the device overheats, the charging power may decrease. In such cases, stop charging and allow the device to cool down before resuming. An increase in temperature is also a normal phenomenon in wireless charging. The product has passed safety certifications, so it can be used with confidence.

Why does the power bank provide less charge than expected? How to estimate the number of charges?

The decrease in capacity during charging is due to energy conversion and the circuit loss, typically resulting in a 34% to 45% loss. Therefore, a fully charged RAPID 5000mAh power bank can usually provide 2750mAh to 3300mAh of actual power to a device. To estimate the number of charges, please use the following formula: (Power bank capacity × 55%~66%) ÷ Device battery capacity ≈ Number of charges For example, a 5000mAh power bank charging a 3300mAh device can typically provide approximately one full charge.

Why is the magnetic attachment not strong?

If the magnetic attachment is not strong, it may be due to the following reasons: 1. The phone does not support magnetic attachment: Most Android phones do not have built-in magnetic functionality. It is recommended to use a magnetic phone case or a magnetic ring to enhance the attachment force. 2. Issues with the phone case: Thick or metal phone cases can weaken the magnetic force. It is recommended to use a thin (less than 2.5mm thick), non-metallic magnetic phone case. 3. Misalignment: Ensure that the wireless charging area on the phone is aligned with the magnetic attachment point of the power bank to improve stability and charging efficiency.

What charging protocols does RAPID support?

Wired: Compatible with mainstream fast charging protocols, including PD, QC, PPS, FCP, and SCP. Wireless: Qi1.0 (5W for Android devices) Qi2.0 (15W for iPhone 12 series and later models)

Can it charge multiple devices at the same time? For example, multiple phones?

The Type-C port and the built-in cable can charge multiple devices simultaneously, but the charging speed will be slower. The 5000mAh model cannot charge via wired and wireless simultaneously.

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