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EcoFlow STREAM 5000

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EcoFlow DELTA Pro 3

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FAQ

Portable Power Stations

FAQ

Portable Power Stations

How do I connect to the app ?

You can connect the power station to the app in three ways—Direct Connection mode, IOT mode, and Bluetooth (only for DELTA Pro). Please check the link below for our app user manual. Connection modes instructions are provided in detail on pages 4-9. APP user manual : (https://cdn.shopify.com/s/files/1/1996/9707/files/APP_user_manual_updated1103.pdf?v=1635933130) In addition, we have a video tutorial on this topic here: https://youtu.be/9oUPsj8FlTk

Is Dual Charging (AC and Car Charger) Supported?

DELTA Max can dual fast charge up to 3000W, as long as an Extra Battery is connected.

Why is the power station charging slowly? How can I solve this?

1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.

What Battery Cell Type Does DELTA Max Use?

There are 224 cylindrical lithium-ion 18650 NCM batteries used in DELTA Max, in a configuration of 16 parallel and 14 in series.

How to Upgrade DELTA Max's Firmware

1. Long press the IoT button under the screen for 3 seconds, and the WiFi icon on the screen will flash. After confirming that DELTA Max's WiFi is on, connect your phone to the unit. 2. Open the app and click the "+" in the upper right corner to add a device. Connect to the WIFI or a mobile phone hotspot. Go to the DELTA Max page, then Settings>Firmware>Update. 3. If you can't find the "Upgrade" reminder, it means that your home router is not connected. Press and hold the IoT button under the DELTA Max's screen for 3 seconds to reconnect. 4. Upgrading won't be complete if it is interrupted. Restart DELTA Max, reconnect the WiFi and DELTA Max, then update again. 5. If you can't update using the app or there is still a failure after updating, contact support.eu@ecoflow.com.

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