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EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

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FAQ

Portable Power Stations

FAQ

Portable Power Stations

Cannot Find the Home WiFi

1. Press the IoT button again to reconnect. 2. Use another mobile phone to set up a hotspot connection. If the DELTA Max can connect to the phone's hotspot connection, it means that the connection function of the DELTA Max is normal. Since the WIFI connection only supports 2.4GHz, check the home router. If it is 2.4 GHz, modify the router configuration. 3. If none of the above methods work, provide a photo of the serial number at the bottom of the device and contact support.eu@ecoflow.com

The EF App Can't Bind to DELTA Max

When unable to connect to the unit, the serial number is not displayed, or "Unknown" appears after binding; the serial number has not been confirmed. Please contact support.eu@ecoflow.com

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

Notes on X-boost

This product has X-Boost enabled by default. You can use the EcoFlow app to turn this function on or off. X-Boost is not available in the following situations: (1) the AC output is turned on in the charging state (in bypass mode) and (2) the X-Boost mode is turned off. X-Boost is more suitable for heating and electrical equipment, but not for all electrical appliances. Some electrical appliances equipped with voltage protection (such as precision instruments, etc.) are not suitable for X-Boost. To confirm whether the device is compatible with X-Boost, please refer to the actual test.

Why won't my RIVER charge at all?

1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

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