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EcoFlow STREAM 5000

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EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

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FAQ

Portable Power Stations

FAQ

Portable Power Stations

Can the RAPID Pro power bank be taken on the plane?

Yes, according to regulations by the International Civil Aviation Organization (ICAO) and most airlines, carrying a power bank with a capacity under 100Wh is allowed. The RAPID Pro, with a capacity of 27650mAh (99.54Wh), meets this requirement and can be carried on board without concern.

Can it be used directly after unboxing?

Yes, the product supports plug-and-play. However, as the product features are continuously being updated and improved, it is recommended to connect to the app and upgrade to the latest firmware for a better user experience.

How do I connect the RAPID Pro power bank to the EcoFlow application via Wi-Fi/Bluetooth?

On the device screen, go to “Settings” > “Wi-Fi & BLE”, then press the confirm button to turn on the switch. On the phone used to log into the app, make sure Bluetooth is enabled. Wi-Fi Connection: On the app homepage, tap the “+” icon in the top right corner to enter the device search page. You will be redirected to the pairing page. Select the Wi-Fi network you want to connect to, enter the password, and tap “Next” to connect. Once the connection is successful, the app will navigate to the device page, where a Wi-Fi icon will appear at the top of the screen. (Note: Only 2.4GHz Wi-Fi is supported. If the connection fails, please follow the on-screen instructions to retry.) Bluetooth Connection: On the pairing page, tap “Set up later” at the bottom to skip Wi-Fi configuration. You will be redirected to the device page, and a Bluetooth icon at the top will indicate a successful Bluetooth connection. You can also tap the cloud icon in the top right corner of the device page while in Bluetooth mode to enter the Wi-Fi setup process. Select your Wi-Fi network, enter the password, and complete the connection.

Why does my phone heat up while charging with the power bank? Will it cause any issues?

It is normal for a phone to heat up while using a power bank. The main reasons include energy conversion loss, using the phone while charging (such as playing games or watching videos), and high-temperature environments (such as direct sunlight or inside a car). To avoid overheating, keep both the phone and the power bank in a well-ventilated environment. If the device overheats, the charging power may decrease. In such cases, stop charging and allow the device to cool down before resuming. An increase in temperature is also a normal phenomenon in wireless charging. The product has passed safety certifications, so it can be used with confidence.

Why does the power bank provide less charge than expected? How to estimate the number of charges?

The decrease in capacity during charging is due to energy conversion and the circuit loss, typically resulting in a 34% to 45% loss. Therefore, a fully charged RAPID 5000mAh power bank can usually provide 2750mAh to 3300mAh of actual power to a device. To estimate the number of charges, please use the following formula: (Power bank capacity × 55%~66%) ÷ Device battery capacity ≈ Number of charges For example, a 5000mAh power bank charging a 3300mAh device can typically provide approximately one full charge.

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