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FAQ

What are the supported communication protocols for the type-c port of the River 3 Plus host?

PD3.0/QC2.0/QC3.0/UFCS/BC1.2/Apple2.4/SCP/FCP/AFC (only support discharge) Compatible with mainstream mobile phones,computers,rechargeable treasure charging scenarios, it is recommended to introduce the common ones can be

Can the special edition power bank be purchased separately on the official website?

Yes, it can be purchased. Note 1: Users can buy it directly from the Options under the RIVER 3 Plus (Wireless) link on the official website (it will not appear under the regular Rapid 5000 link), as shown in the image on the right. Note 2: The special edition power bank generally does not participate in major promotions or price changes.

What is the warranty period for the RIVER 3 Plus (Wireless)?

Warranty period for the power bank: 2 years; Warranty period for the main unit (excluding the power bank): 5 years.

What should I do if my exclusive edition power bank is broken?

We will replace the exclusive edition power bank for you personally, and we apologize for any inconvenience this may have caused.

If my RIVER 3 Plus (Wireless) breaks but the power bank is still working, what should I do?

The main unit should be sent for repair first. If it cannot be repaired, the offline service provider will need to separate the main unit and power bank from the hard bundle and replace the main unit individually. The SKU for the standalone R3P main unit: EFRIVER3Plus-W-NPB-EU EFRIVER3Plus-W-NPB-US EFRIVER3Plus-W-NPB-JP (to be built)"

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