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EcoFlow STREAM 5000

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EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

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FAQ

Portable Power Stations

FAQ

Portable Power Stations

Can the RAPID Pro power bank be taken on the plane?

Yes, according to regulations by the International Civil Aviation Organization (ICAO) and most airlines, carrying a power bank with a capacity under 100Wh is allowed. The RAPID Pro, with a capacity of 25000mAh (90Wh), meets this requirement and can be carried on board without concern.

Why is there a difference rated capacity and nominal capacity?

Nominal capacity refers to the total capacity of the battery cells inside the power bank, while rated capacity refers to the actual amount of power the power bank can deliver under standard output conditions (such as 5V/3A). Nominal capacity is a theoretical value, whereas rated capacity accounts for energy conversion efficiency, circuit losses, and other factors, and is therefore lower than the nominal capacity.

Battery life and temperature FAQs

The power bank retains over 80% of its battery capacity after 300 charge cycles. It supports charging and discharging at altitudes below 3000 meters and in environments with temperatures between 0°C and 40°C. If not used for an extended period, it is recommended to store the power bank in an environment between -20°C and 40°C and to recharge it at least once every three months.

Why does the power bank provide less electricity than expected?

There will usually be a difference from what is expected, with the capacity reduction mainly due to energy losses in the battery and the conversion circuit.

How do I connect the RAPID Pro power bank to the EcoFlow application via Wi-Fi/Bluetooth?

On the device screen, go to “Settings” > “Wi-Fi & BLE”, then press the confirm button to turn on the switch. On the phone used to log into the app, make sure Bluetooth is enabled. Wi-Fi Connection: On the app homepage, tap the “+” icon in the top right corner to enter the device search page. You will be redirected to the pairing page. Select the Wi-Fi network you want to connect to, enter the password, and tap “Next” to connect. Once the connection is successful, the app will navigate to the device page, where a Wi-Fi icon will appear at the top of the screen. (Note: Only 2.4GHz Wi-Fi is supported. If the connection fails, please follow the on-screen instructions to retry.) Bluetooth Connection: On the pairing page, tap “Set up later” at the bottom to skip Wi-Fi configuration. You will be redirected to the device page, and a Bluetooth icon at the top will indicate a successful Bluetooth connection. You can also tap the cloud icon in the top right corner of the device page while in Bluetooth mode to enter the Wi-Fi setup process. Select your Wi-Fi network, enter the password, and complete the connection.

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