Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Portable Power Stations

FAQ

Portable Power Stations

Does the device support charging with multiple inputs (solar, mains, oil engine, etc.) at the same time, and connect AC, solar, and oil engine inputs at the same time? When the maximum input power is exceeded, which one should be charged first?

Delta 3 or Delta 3 Plus can charge devices through the AC input port, XT60 input port, and XT150 port. It supports connecting multiple input sources simultaneously and has the following charging priorities. EcoFlow Micro Inverter (via XT150 port) > Solar (via XT60 port) > AC power (AC input port, including grid power and generator (Smart Generator 3000 (Dual Fuel))) > EcoFlow Smart Generator (input via XT150 port (DG200, Smart Generator 4000 (Dual Fuel)) > EcoFlow driving fast charging (via XT150 port)

How is the remaining power calculated on the main page of the App when the device is connected to the power pack?

(Total Equipment Capacity * Remaining SOC Percentage + Power Package Capacity * Remaining SOC Percentage)/(Total Equipment Capacity + Power Package Capacity) For example: Delta 3 1500 (1500 Wh) battery 40% connected to Delta 2Max power pack (2048Wh) battery 50%, the display battery is: (1500 * 40% + 2048 * 50%)/(1500 + 2048) = 45.77% ≈ 46%

After the device is connected to the power pack, does it support firmware upgrades for other models of power packs?

Support

Can the equipment directly connect the AC output to the AC input of the equipment? Will there be any malfunctions?

After the device is connected to the power pack, which one charges first and which one discharges first?

The charging logic of the host and the power pack is to charge at a low voltage first, and charge them together when the voltage of the host and the power pack is the same. Discharging is to discharge the high voltage first, and discharge the host and the power pack together when the voltage is the same.

Contact us

Email Us