Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Portable Power Stations

FAQ

Portable Power Stations

Why does my power bank stop charging my device at 80%?

As part of the iOS system thermal management strategy, if the temperature gets too high during charging, your iPhone may automatically stop charging at 80% to prevent its battery from overheating. After waiting for the device to cool down, charging will resume. Moving it to a cooler place can help speed up this process.

Usage environment and storage requirements for power banks

The battery capacity of the power bank is greater than 80% after 300 cycles. It supports charging and discharging at an altitude below 3000m and an environment of 0~40℃. If it is not used for a long time, it is recommended to store it in an environment of -10~40℃ and charge the power bank at least once every 3 months.The battery capacity of the power bank is greater than 80% after 300 cycles. It supports charging and discharging at an altitude below 3000m and an environment of 0~40℃. If it is not used for a long time, it is recommended to store it in an environment of -10~40℃ and charge the power bank at least once every 3 months.

Is the charging cable includes in the package?

Yes, it comes with a 30 cm C to C charging cable that supports 60W.

Can I use it while charging?

Supports simultaneous charging and discharging. Wireless charging up to 7.5W Max. When discharging simultaneously, wireless charging is disabled by default, but can be enabled by pressing and holding the button for 3 seconds.

Can the USB-C port of the power bank be used for charging and discharging?

Yes, the USB-C port is bidirectional port that can be used for both charging or discharging.

Contact us

Email Us