Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How can I know if the product is charging?

When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.

Does it support charging while using?

Yes, power station supports charging and discharging when charging in vehicles,portable solar panel, etc. However, when the battery of the machine is low or is about to run out, it is best not to output while connecting to DC charging (solar/vehicle charging); at this time, if the input of the power is less than or equal to the output power, the device will continue to consume power, which may result in power loss and eventually damage the battery.

How to clean the product?

Please gently wipe it with a dry, soft, clean cloth or paper towel.

How to reset the Bluetooth and Wi-Fi connections on EcoFlow DELTA 3 Plus?

When the device is powered off, press and hold the power button for more than 5 seconds. The device's LCD screen will light up, and then the screen will blink once (it must blink once), indicating that the Bluetooth connection has been successfully reset.

Is the device grounded?

Yes, the AC output and the internal system of the device are grounded. If the device's AC input is connected to the grid, it will share the same ground as the grid power.

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