Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Portable Power Stations

FAQ

Portable Power Stations

Can the product be brought on board an airplane?

No, the battery capacity of the product is greater than the airplane limit of 160Wh

Product Storage and Usage Precautions

1. Store the product in a dry, cool, ventilated place at room temperature. The best environment for use and storage is 0℃~30℃. 2. Do not place this product in an environment with water, heat, a strong magnetic field, or corrosive gas. 3. During long-term storage, it is recommended to charge and discharge the battery once every three months (fully charge first, then discharge to 60%) to extend the service life of this product.

What operations do users need to do after receiving the device?

1. Check whether the packaging is intact and whether the equipment and spare parts are complete after unpacking. 2. The product does not provide a car charger cable or a solar charger cable. If needed, users can purchase them separately. 3. For Trail Plus 300，turn it on, connect it via the EcoFlow app, then set up wifi and update the firmware.

How long can the product charge my devices?

The charging time is shown on the product’s LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.

How to clean the product?

Please gently wipe it with a dry, soft, clean cloth or paper towel.

Contact us

Email Us