Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Portable Power Stations

Is it normal fo the device to heat up?

Is it normal for the device surface to heat up under high power transmission. The device has multiple built-in protection mechanisms, the device can be used with confidence, users are abvised not touch it directly.

Can I use it after unpacking?

Yes, the product supports plug-and-play functionality. However, since the product features are continuously updated and improved, it is recommended to connect to the app and upgrade to the latest firmware for a better user experience.

What is PogoPin contact charging? Is it safe?

PogoPin is a magnetic contact charging method commonly used in modular connections, supporting high-efficiency, safe, and stable charging connections.

What devices are compatible?

This charger is compatible with laptops, phones, tablets, earphones, smartwatches, gaming consoles, and other devices with USB-C or USB-A ports, such as MacBook Pro/Air, iPhone, iPad, Dell XPS, and Samsung Galaxy.

Why can not my charger reach 140 W output on a single port?

Wheter the appropriate interface is selected( only C1 and C2 support 140 W Max), whether the protocol matches, whether the current device temperature is too high, and whether the device battery is almost full.

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