Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can wireless charging be turned on and off?

Double-click the button to turn on or off wireless charging. If the phone is attached to RAPID when wireless charging is off, remove the phone and attach it again to turn on wireless charging.

Can both models of the power bank be brought on an airplane?

Yes, please ensure that RAPID is carried in hand luggage, as it cannot be placed in checked luggage. Note: Local government policies and airline guidelines may change, and it is strongly recommended to confirm with the airline before onboarding.

What should I do if my phone can't use wireless charging?

1. Make sure your phone is an iPhone 12/13/14 series or later models and supports wireless charging. 2. Restart your phone and try again. 3. Incompatibility with non-MagSafe phone cases might be causing the issue, so remove the phone case and try charging again. 4. Try another phone or power bank to troubleshoot the issue.

Why are the power, voltage, and current readings on the charger screen different from those in the app?

The power, voltage, current, and other information displayed in the app are reported to the cloud by the charger at specified intervals, which may cause data discrepancies due to timing differences.

How do I connect the charger to the Ecoflow app via WI-FI / Bluetooh?

On the charger screen, select "Settings" >"Wi-Fi & BLE" and press the to turn on the switch. On the phone used to log in to the app, make sure Bluetooth is enabled. Then add the charger tothe app in the APP and follow the in-app instructions to complete the setup.

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