Welcome to EcoFlow Support

We're here for you

EcoFlow STREAM 5000

EcoFlow STREAM Expansion Battery 5000

EcoFlow STREAM AC 5000

EcoFlow DELTA 2 Max

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Classic (1024Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Ultra Plus (3072Wh)

EcoFlow DELTA 3 Max (2048Wh)

EcoFlow DELTA 3 1000 Air

EcoFlow DELTA 3 2000 Air

EcoFlow RAPID Magnetic Power Bank

EcoFlow TRAIL Plus 300 DC

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow DELTA Pro 3

EcoFlow DELTA Pro

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 60W Portable Solar Panel

EcoFlow 110W Portable Solar Panel

Alternator Charger (800W)

EcoFlow DELTA 3

EcoFlow RIVER 3 Plus

EcoFlow RIVER 3

EcoFlow RIVER 2 Pro

EcoFlow RIVER 2

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow WAVE 2

EcoFlow GLACIER

EcoFlow RIVER 2 Max

EcoFlow 400W Portable Solar Panel

EcoFlow 45W Portable Solar Panel

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Portable Solar Panel

Home

Support

FAQ

Portable Air Conditioner

FAQ

Portable Air Conditioner

Firmware Update Tips

1.Always keep WAVE 3 connected to power during updates. Unstable power may cause failures or damage. 2.If an update fails due to power issues: Reconnect to power and retry. Contact support if the problem persists.

What should I do after receiving the WAVE 3?

1.Check the packaging for damage. Open the box and verify all components are included. 2.Plug the device into a shore power outlet, turn it on, connect it to Wi-Fi via the EcoFlow app, and update the firmware. ⚠️ Keep WAVE 3 plugged in during updates to avoid failures!

What is the noise level?

The operational volume of the Smart Generator is 56 to 67dB at 7 meters, which is similar to office noise or a conversation.

With only solar/car charging input, can WAVE 2 operate for cooling or heating?

Due to insufficient car charging power and unstable solar panel power,only Fan mode is available when they are used as the sole power supply,

Does Wave need to be drained manually?

When cooling, Wave produces excess water. What makes Wave unique is that it takes this excess water and sprays it on the internal condenser to evaporate it (which runs hot while in use) without manual drainage. In high humidity environments (70%+ humidity) you may find excess water building up. Here, you can use the drain hole to empty your Wave when you’re done using it and need to transport it. If you’re in low to medium humidity, this won’t be an issue

Contact us

Email Us