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Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Portable Air Conditioner

What are some of the considerations when installing the device?

When positioning the WAVE 2, avoid tilting it at an angle greater than 15°. Before first use or after long-haul transportation, please leave the device to stand for at least two hours to ensure the device's cooling medium is evenly distributed to prevent compressor faults. When positioning the WAVE 2, make sure that the air outlet is more than 50 cm away from surrounding obstacles.

Why does WAVE 2 still need to drain in drain-free mode?

Drain-free means that in cooling mode, when the ambient humidity is lower than 70%, there is no need for manual drainage during use.No matter in which mode, there will still be a small amount of residual water left in water tank after WAVE 2 has finished working. Therefore, we recommend manual drainage following the instructions in the user manual each time after use and before moving the product.When the ambient humidity exceeds 70%, even if the drain-free function is on, the condensation inside WAVE 2 cannot completely evaporate, which may trigger the overflow shutdown protection. In this case, perform external circulation drainage or manual drainage according to the instructions in the user manual.

Does WAVE 2 need to drain?

Yes.After the work of WAVE 2 is finished, a small amount of residual water may be left in water tank after WAVE 2 has finished working. In order to prevent bacteria breeding in the damp or accidental overflow of water, we recommend manual drainage after each use and before moving the product. Please remove the plug at the bottom and tilt the product to drain the residual water.

Why does WAVE 2 still need to drain in drain-free mode?

Drain-free means that in cooling mode, when the ambient humidity is lower than 70%, there is no need for manual drainage during use.No matter in which mode, there will still be a small amount of residual water left in water tank after WAVE 2 has finished working. Therefore, we recommend manual drainage following the instructions in the user manual each time after use and before moving the product.When the ambient humidity exceeds 70%, even if the drain-free function is on, the condensation inside WAVE 2 cannot completely evaporate, which may trigger the overflow shutdown protection. In this case, perform external circulation drainage or manual drainage according to the instructions in the user manual.

How does WAVE 2 drain?

There are 3 ways to drain WAVE 2: 1. In cooling mode, it has a no-drain function, which means that condensation evaporates through flash distillation, without the need of draining it outside. When the ambient humidity is too high, condensation cannot evaporate completely, so the following two ways of drainage are required. 2. External circulation drainage: After opening the external circulation drainage function through app control or by long pressing the wind speed button, WAVE 2 can automatically detect the internal water volume when working and drain it through the pump. It has 1m head and can be connected to the water pipe for drainage. 3. Manual drainage: A small amount of residual water may be left in water tank after WAVE 2 has finished working. Please remove the plug at the bottom of the product to drain the residual water.

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