Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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Portable Air Conditioner

Can the Wave be used while charging?

When connected to AC, th will charge battery pack if operating power is guaranteed; when using power station, if power overload occurs, please disconnect the battery pack. When connecting the portable solar panel or car charging cable, if input power is not enough to support the operation of compressor, only the fan mode can operate. It is recommended to use the above two charging ways while keeping the power off.

Abnormal heating

1. Check that the mode and temperature are correctly configured. 2. Use the device within the operating temperature range. Lower ambient temperatures will lead to compromised heating effect. 3. Remove any blocking objects and make sure that the air inlet is more than 0.5 m away from walls. 4. Connect the device to the Ecoflow app and complete network setup. Then check for any firmware updates. 5. Refer to the user manual and use the device within the specified temperature range. 6. Check the device's heating effect after the protective shutdown period ends.

How do we price our bundles?

There are three prices for each bundle (Super-early bird, early bird, and pre-order). Each price is subject to a quantity limit. Therefore, a price match guarantee is not provided. 

Does WAVE 2 have a dehumidification function?

The device does not have a separate dehumidification mode. But the dehumidification function can be realized to a certain extent when the drain-free function is turned off and the external drainage is started.

Does WAVE 2 need to be networked during daily use?

Networking is not necessary. When using the app, you can control the device from a close range through Bluetooth or networking, or remotely control it by configuring the network for WAVE 2.

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