Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can the handles on both sides of the GLACIER be removed?

Yes, they can. When there is not enough space, the handles can be removed and placed aside.

Is the ice maker made of food-grade materials?

Yes, the ice maker is made of all food-grade materials and the drain pipes are antibacterial.

The actual temperature inside GLACIER is inconsistent with the set temperature

A deviation in temperature of ±3℃ is a typical occurrence in GLACIER. Please contact after-sales customer service in the event of abnormal temperature deviation. (A deviation in temperature is a typical occurrence – English for reference)

Failure to connect Bluetooth to the device

1. Make sure that Bluetooth has been enabled on your phone and Bluetooth permissions have been turned on. 2. Check whether the GLACIER LCD display shows a Bluetooth icon. 3. If yes, try refreshing the app or exiting and restarting the app. 4. If not, restart the device and try again. 5. Press and hold the mode button for ten seconds to reset the wireless settings.

How fast does the GLACIER cool down?

When the GLACIER is empty, the temperature can drop from 30°C to 0°C in 15 minutes.

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