Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How to charge the device and the charging power description

Type 1: Connect to a power source via the USB-C in-out ports. Type 2:Use a solar charging cable to connect the product's solar/car charger input port to the solar panel (only for Trail 300 and Trail Plus 300) Type 3:Use a car charging cable to connect the product's solar/car charger input port to the car's cigarette lighter (only for Trail 300 and Trail Plus 300) Trail 200 provides 2 USB-C ports with a maximum input of 140W and a maximum input of 100W. Trail 300 provides dual USB-C ports with a maximum input of 140W and a solar/car charger port with a maximum input of 110W.

Can the product be brought on board an airplane?

No, the battery capacity of the product is greater than the airplane limit of 160Wh

Product Storage and Usage Precautions

1. Store the product in a dry, cool, ventilated place at room temperature. The best environment for use and storage is 0℃~30℃. 2. Do not place this product in an environment with water, heat, a strong magnetic field, or corrosive gas. 3. During long-term storage, it is recommended to charge and discharge the battery once every three months (fully charge first, then discharge to 60%) to extend the service life of this product.

What operations do users need to do after receiving the device?

1. Check whether the packaging is intact and whether the equipment and spare parts are complete after unpacking. 2. The product does not provide a car charger cable or a solar charger cable. If needed, users can purchase them separately. 3. For Trail Plus 300,turn it on, connect it via the EcoFlow app, then set up wifi and update the firmware.

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