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FAQ

Why can't the power pack and R3P main unit be fully charged to 100% with USB C, always stopping at 99%?

When the power pack cannot be charged, using TYPEC to charge the main unit is not possible, so it never reaches full charge. We recommend using AC to charge the main unit. We apologize for the inconvenience.

Does X-GaNPower have a patent?

Yes

Can you charge the RIVER 3 Plus through the USB-C port on the RIVER 3 Plus Smart Extra Battery?

Yes, you can. However, be aware that if either the Extra Battery or the RIVER 3 Plus is completely drained, you might not be able to charge the RIVER 3 Plus using the USB-C port on the Extra Battery. In such a case, you need to first charge either the Extra Battery or the RIVER 3 Plus to above 5% before you can continue charging the RIVER 3 Plus.

Can the River 3 Plus charge simultaneously through the AC port on the main unit and the type-c port on the power pack after connecting the power pack?

Yes, it can charge simultaneously.

Will the screen display the power when the River 3 Plus's flashlight is on?

Yes, it will. The power is displayed as follows: 1W for normal brightness, 3W for increased brightness, and 2W for flashing.

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