Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Why do ice cubes vary in size after the first time that ice is made?

The initial water temperature is high the first time that ice is made. Uneven water temperatures may occur at different parts during the cooling process, resulting in ice cubes of different sizes. But it will not happen in the second time

What is the difference between Eco mode and Common mode?

Turning on the Eco mode can extend the usage time of battery in the GLACIER.

Does the GLACIER support app control?

Yes, it does. You can download the EcoFlow APP and control the device via a Bluetooth or a Wi-Fi (2.4 GHz Wi-Fi only) connection.

Does the app support remote control of the GLACIER?

Yes, it does. After connecting to the GLACIER through Bluetooth, the app can be used to configure the network and then remotely control the GLACIER. Remote power-on is supported with XT60 as the input source, and not supported only when the device is completely powered off with the battery pack as the input source.

Is the divider in the middle of the GLACIER removable?

It is removable. The product consists of left and right zones, which support separate temperature settings, and the divider is removable to store oversized items.

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