Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Where and how should the GLACIER be placed?

Ensure that there is a minimum distance of 50 mm between the air inlet/outlet and the wall, and keep the tilt angle of the device at less than 30 degrees.

What version of Wi-Fi does the GLACIER support?

2.4 GHz Wi-Fi.

Is the ice maker made of food-grade materials?

Yes, the ice maker is made of all food-grade materials and the drain pipes are antibacterial.

Can the handles on both sides of the GLACIER be removed?

Yes, they can. When there is not enough space, the handles can be removed and placed aside.

What is the battery protection feature of the GLACIER?

When the battery protection is turned on and the battery pack is connected, if the supply voltage falls below a set level, the device will automatically switch to supplying power via the plug-in battery. When the battery pack is not connected, the device will automatically shut down if the supply voltage falls below the set level.

Contact us