Welcome to EcoFlow Support

Welcome to EcoFlow Support

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EcoFlow STREAM 5000
EcoFlow STREAM Expansion Battery 5000
EcoFlow STREAM AC 5000
EcoFlow DELTA 2 Max
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Classic (1024Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Ultra Plus (3072Wh)
EcoFlow DELTA 3 Max (2048Wh)
EcoFlow DELTA 3 1000 Air
EcoFlow DELTA 3 2000 Air
EcoFlow RAPID Magnetic Power Bank
EcoFlow TRAIL Plus 300 DC
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow DELTA Pro 3
EcoFlow DELTA Pro
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 60W Portable Solar Panel
EcoFlow 110W Portable Solar Panel
Alternator Charger (800W)
EcoFlow DELTA 3
EcoFlow RIVER 3 Plus
EcoFlow RIVER 3
EcoFlow RIVER 2 Pro
EcoFlow RIVER 2
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow WAVE 2
EcoFlow GLACIER
EcoFlow RIVER 2 Max
EcoFlow 400W Portable Solar Panel
EcoFlow 45W Portable Solar Panel
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Portable Solar Panel

FAQ

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EcoFlow GLACIER

After the temperature is set, the LCD screen displays the temperature from before the setting operation

Please refer to the user manual for specific operations.

Horizontal lines appear when touching the LCD screen

Move the power supply to an open, ventilated area, or leave the machine untouched for several minutes. The horizontal lines will disappear without affecting its normal use.

Firmware update failure

1. Check the network connection. 2. Check that the device turns on normally. 3. Restart the app then try upgrading again.

Failure to connect Bluetooth to the device

1. Make sure that Bluetooth has been enabled on your phone and Bluetooth permissions have been turned on. 2. Check whether the GLACIER LCD display shows a Bluetooth icon. 3. If yes, try refreshing the app or exiting and restarting the app. 4. If not, restart the device and try again. 5. Press and hold the mode button for ten seconds to reset the wireless settings.

The ice container lid does not close properly

1. Check whether there are ice cubes falling into the ice container. Scrape away the ice or wait for it to melt, and try closing the lid again. 2. Check whether there is ice on the bottom of the left zone basket blocking the lid.

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