Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

The ice container is in the ice maker, but it keeps prompting that the ice container is missing, is there any way I can make ice cubes?

Through the app's setting - ice detection setting, you can turn off the ice container’s detection sensor, and then continue making ice cubes.

Do I need to pay attention to anything when using the GLACIER for the first time?

Rinsing with clean water or wiping the ice maker before using it for the first time is recommended in case any dirt appears during transportation. Letting the GLACIER stand still for 2 hours prior to using it the first time is recommended.

Freezing errors

1. Check whether the device's firmware has been updated to the latest version. 2. Check whether the left zone basket has been correctly installed. 3. Check that the water level is up to the left zone basket's minimum water level. 4. Check that the water temperature is not too high. 5. It is natural for physical factors to prevent a liquid from freezing immediately. It will eventually freeze.

How fast does the GLACIER cool down?

When the GLACIER is empty, the temperature can drop from 30°C to 0°C in 15 minutes.

Can the GLACIER keep foods in cold storage and make ice cubes at the same time?

With constant power, the GLACIER will meet the power demands for ice making first, and the dual temperature zones can maintain the temperatures but will not cool down.

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