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FAQ

Error turning on/off through the app

If only a plug-in battery (optional) is used to supply power, turning off GLACIER remotely will cause it to completely lose power, meaning it cannot be turned on remotely.

Freezing time display error

The displayed freezing time is an estimation. As the freezing process is affected by environmental factors such as ambient temperature, the freezing time may be updated during the freezing process.

What should I pay attention to when the ice maker is not in use for a long period of time?

When the ice maker is not in use for a long period of time, drain the water in time and wipe it clean to prevent odors from accumulating if the water remains for a long time.

How do I clean the GLACIER?

1. Please disconnect all power inputs before cleaning to ensure safety. 2. After cleaning the GLACIER, reinstall the disassembled parts in reverse order. Do not use excessive force when disassembling the parts to prevent damage. 3. Wipe with a soft cloth dampened with a neutral detergent. Do not use cleaning powder, benzene, hydrochloric acid, hot water, or rough brushes to clean the GLACIER. Otherwise, it will damage or corrode the GLACIER. 4. If the bullet-head-shaped component and compartments are very cold, to avoid frostbite, turning off the power and leaving it at room temperature before cleaning is recommended.

Does the GLACIER's ice maker need to be drained? Does it come with a drain pipe? How do I drain the meltwater?

The meltwater needs to be drained through a drainage tube on the side of the ice maker.

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