Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Which EcoFlow products are compatible and which are not?

"Delta 3 or Delta 3 Plus is compatible with the following power packs and can be purchased according to the required capacity: Delta 2 EB, Delta 2 Max EB, Delta Pro 3 EB, Delta 3 EB. Delta 3 or Delta 3 Plus is compatible with the following EcoFlow ecosystem products: Smart Generator 3000 (Dual Fuel), Wave 1, Wave 2, Glacier refrigerator, PowerStream, driving fast charging, solar panels."

Equipment has abnormal noise, how to determine if there is any abnormality?

Usually, the equipment will have some background noise during normal operation, but if the noise increases significantly or abnormal sounds appear, it can be judged based on the video provided by the user. If there are sharp howling sounds, impact sounds, or friction sounds during improper use, it may indicate a problem with the equipment and can guide the user to send it for repair. If it cannot be judged, it is recommended to upgrade technical support assistance.

What is the normal noise level and decibels of the equipment during normal use?

Within half a meter of the device, less than 30db at 600w power consumption; less than 40db at 1200w power consumption

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