Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

Can EcoFlow power stations be charged by solar panels and the 12V car cigarette lighter at the same time?(For all power stations)

No, this is because the car charging and solar charging cables share the same input (XT60 outlet).

Do you have wind charging solutions?

We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

When does the fan work and when does it stop? (at what temperature)

Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. For DELTA (1300), the fan will turn on when the internal temperature is greater than 45°C.

Why is the power station charging slowly? How can I solve this?

1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.

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