Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Battery care and storage

1. Please use or store the product in an environment temperature between 20°C to 30°C, away from water, heat, and other metal objects. 2. For long-term storage, please discharge the battery to 30% and recharge it to 60% every three months; products that have not been charged and discharged for more than 6 months will not be covered by the free product warranty. 3. For safety, please do not store the product in an environment temperature higher than 45°C or lower than -10°C for a long time. 4. To prolong the battery life, please use the product in an environment temperature between 20°C to 30°C.

Cannot find the router wifi at home

1. Press IOT Button again to try reconnecting with power station. 2. Use another phone hotpot as a router. If you can connect the device to the hotspot network, it means that your router Wi-Fi is not 2.4 GHz. In this case, you can modify the router setting.

Device Will Not Boot

1. Make sure the battery has sufficient capacity. If not, charge and turn it on again. If charging continues to fail, please follow the instructions on charging failures. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, contact EcoFlow Customer Service.

How to store and maintain Ecoflow power station

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

How to Deal with Electromagnetic Interference

The use of communication equipment or equipment with electromagnetic interference, such as walkie-talkies and electromagnetic wave generators, will disrupt the power supply. You can use an extension cord to extend it slightly and use it at a longer distance.

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