Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Is it recommended to use it on medical equipment?

For stability reasons, it is not recommended to use emergency equipment (such as Respirators) as a power supply method.

Is Delta 3 or Delta 3 Plus a UPS (uninterruptible power supply), and what is the device switching time?

Switching time of Delta 3 or Delta 3 Plus < 10ms UPS.

What is the TOU mode for?

After the user completes the regional electricity tariff setting on the EcoFlow APP, they can activate the TOU mode. The system will comprehensively consider factors such as electricity tariff differences, optimal charging, and solar charging to fully charge the device.

What are the advantages of battery pack waterproofing?

The IP65 waterproof rating of the battery pack ensures that the battery pack will not experience thermal failure in accidental water immersion scenarios, improving the reliability and safety of the equipment. In addition, the sealing performance of the battery pack can effectively resist the adverse effects of external environment on battery performance and extend the service life of the battery.

Why does only the battery pack have an IP65 dustproof and waterproof rating, while the whole machine only has an IP20 dustproof and waterproof rating?

From the perspective of cost and safety, achieving the waterproofing of the whole machine requires higher cost and sacrificing lightweight appearance. For most scenarios, Delta 3/Delta 3 Plus can provide sufficient protection. In extreme environments or unexpected scenarios, the battery pack is most in need of dustproof and waterproof protection. Therefore, the battery pack adopts an IP65 dustproof and waterproof rating, mainly based on the consideration of safe operation in extreme environments. The high waterproof rating of the battery pack can effectively prevent the intrusion of dust and water vapor in high temperature, high humidity, and high salt environments, thus avoiding safety hazards caused by dust and water vapor and providing security.

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