Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

How long will the USB ports and control buttons on the device last?

Lab tests show that the ports withstand 5,000 insertions/removals, while the control buttons withstand 10,000 presses.

Which Wi-Fi and Bluetooth protocols does the device support?

The device supports Wi-Fi 6 and Bluetooth 5.3 connectivity.

Is the device grounded?

Yes, the AC output and the internal system of the device are grounded. If the device's AC input is connected to the grid, it will share the same ground as the grid power.

Can the device be taken on high-speed trains, airplanes, ships, and other modes of transportation?

It cannot be taken on an airplane. For information on whether it can be taken on high-speed trains or cruise ships, please consult the corresponding department or call the customer service number.

What is the dust and water protection rating of DELTA 3 Classic (1024Wh)?

IP20 + potting protection

Contact us