Atlantic City Electric Outage Map: Where to Check, How to Report, and What to Expect Down the Shore

EcoFlow- 2026/10/16

Table of contents

Here's something most South Jersey residents don't learn until they're stuck in it. Atlantic City Electric's outage map can show your outage as restored while your house is still dark, and ACE calls this a nested outage. For the shortcut, the map sits under Outages on ACE's website, and texting OUT to 20661 files a report. Below, you'll find a county view across ACE's eight counties, every way to report, and backup power for a summer outage. You'll also see what regulators found after Tropical Storm Isaias left 171,937 ACE customers out at its peak.

Atlantic City Electric Outage Map: Check Your County in Three Taps

When the lights go out, you want to know if it's just your house. ACE keeps the Atlantic City Electric outage map on its website under Outages, on the View Outage Map page. It loads without a login, and it runs on the KUBRA Storm Center platform.

Some people call it the Atlantic City Electric power outage map, and others search for the Atlantic Electric outage map. It's the same page either way. Here's how to see your county:

Open ACE's View Outage Map page.
Tap Menu in the top-left corner of the map, then tap Summary Reports.
Choose "View Outage Report by County-Municipality."

Reading the County Report

The report panel shows Active Outages, Total Customers Affected, Total Customers Served, and a Last Updated time. The map legend groups customers out into five bands: 1 to 50, 51 to 250, 251 to 1,000, 1,001 to 2,500, and more than 2,500.

The county report lists the eight counties ACE serves: Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester, Ocean, and Salem. Each row shows how many customers are out, and the bottom totals customers affected and served. On October 12, 2026, it showed 563,378 total customers served, but the numbers shift through the day, so trust the live report.

When only a few homes are dark, the report shows "Fewer Than 5" instead of an exact count. That's normal, not an error.

Map vs. Outage Tracker

The public map shows areas, not single homes. For an estimated time of restoration at your address, ACE points you to its Outage Tracker. You can log in to My Account or verify your account another way. ACE says its mobile app gives "up-to-date outage information and easier outage reporting," so install it before storm season.

Is ACE your utility?

ACE serves parts of eight South Jersey counties, and several of them are shared with other utilities. Check the name on your bill before relying on this map.

Households across the Delaware River use a different system. If you split time between South Jersey and the Philadelphia suburbs, it helps to know how the PECO outage map works too.

If the county report shows nothing near you, ACE probably doesn't know about your outage yet. That's your cue to report it.

How to Report an Atlantic City Electric Power Outage

Don't assume a dark street means a neighbor already called it in. Your report ties an Atlantic City Electric outage to your exact address. ACE takes reports online, by text, and in its app, and downed lines have their own phone line. Everything below comes from ACE's Experiencing an Outage page.

Method	What to do
Online	Use the "Report an Outage" link on ACE's Experiencing an Outage page.
Text	Text OUT to 20661.
Check status by text	Text STAT to 20661 for your current outage status.
Sign up for outage alerts	Text ADD OUTAGE to 20661, or manage text and email alerts in the Preference Center.
App	Download the AC Electric Mobile App from the App Store or Google Play.
Downed power lines	Leave the area right away, then call ACE's Emergency line at 1-800-833-7476. Representatives answer 24 hours a day, 7 days a week.

Safety, Businesses, and Streetlights

ACE's Contact Information page says, "Do not report an electric outage via email or online request." It also lists a separate Customer Service number with weekday hours, but the options in the table work around the clock. If anyone is in immediate danger, call 911 first, then the Emergency line.

Businesses can add facility managers' phone numbers for outage alerts. A dark streetlight goes through ACE's streetlight map, not the outage report.

A single storm cell can drop a limb on one street while the next town stays dry. That's why scattered storms cause outages that show up as small dots on the map.

Reporting gets you in the queue. The wait that follows, often in July heat, is when backup power matters.

Backup Power for a Shore Outage in the Heat

Many South Jersey outages arrive with summer weather, such as thunderstorms, tropical systems, and heat waves. That makes the air conditioner the hardest load to back up, and it's the one you'll miss most. How cool does your home need to stay, and for how long?

An Atlantic City power outage in July is hardest on older adults and babies. Planning for power during a heat wave starts with picking the one room you'll keep cool, then sizing backup around it.

Installed Backup for Central AC

If you own your home and want the AC in your outage plan, an installed battery wired to selected circuits fits best. The EcoFlow TITAN Plus does that job when paired with Smart Home Panel 10. It switches over automatically when the grid drops, so your chosen circuits stay on.

EcoFlow TITAN 5000 Plus

• Certified Safety: UL9540, UL9540A, and UL1741 certified, with 40160 tabless LFP cells and an IP20 rating for indoor installation. •Backup Output: 7.2kW from the battery alone, rising to up to 10kW only when compatible solar panels are connected and producing. •Heavy Loads: In EcoFlow's defined 240V test scenario, it can start a 3-ton central AC while running about 1kW of essential loads. Results depend on your AC unit, the circuits you back up, and available battery and solar power. •Expandable Capacity: 5kWh base capacity, expandable up to 30kWh with additional TITAN batteries (sold separately). • Home Connection: Backup of up to 10 selected circuits with 20ms auto-switchover requires Smart Home Panel 10, installed by a qualified electrician.

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Portable Backup for Essentials

Not every household can wire in a system. If you rent a Shore house or just need the fridge, fans, and router running, a portable unit is simpler. The EcoFlow DELTA 3 Ultra Plus plugs in where you need it and lets you choose which outputs stay on.

EcoFlow DELTA 3 Ultra Plus (3072Wh)

• Smart Output Priority: Choose which circuits stay powered via the app. Prioritize what matters and extend runtime when it counts most. • 3-11kWh Expandable Capacity: Easily scale up, and can achieve longer runtime with an EcoFlow Smart Generator featuring automatic start and stop. •6 Ways to charge, Ready in Just 48 Mins: Ready in Just 48 Mins (0-80%) with Solar + Generator Dual Charging

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EcoFlow TITAN Plus is the installed option for AC and other 240V circuits, sized by a qualified electrician. EcoFlow DELTA 3 Ultra Plus covers plug-in essentials where you can't install equipment. That can include a window unit if its label wattage fits.

Estimated runtime (labeled estimate)

How long will a battery last during an Atlantic Electric power outage? Multiply the battery's capacity by 0.85, then divide by the load in watts. The 0.85 covers energy lost during conversion, and the watts should come from your appliance labels.

Steady load	EcoFlow DELTA 3 Ultra Plus (3,072Wh × 0.85 = about 2,611Wh)	EcoFlow TITAN Plus, 5kWh base (5,000Wh × 0.85 = 4,250Wh)
300W	about 8.7 hours	about 14.2 hours
500W	about 5.2 hours	about 8.5 hours
1,000W	about 2.6 hours	about 4.3 hours
2,000W	about 1.3 hours	about 2.1 hours

Central AC can draw far more than these rows, so AC runtime on a 5kWh base is limited. More TITAN batteries (up to 30kWh) or solar extend it.

Backup buys time. Late in a restoration, though, the map can say power is back while the house stays dark.

Restored on the Map but Still Dark? Nested Outages Explained

Have you ever watched the lights come back across the street while your house stayed dark? ACE explains one reason on its Outage Restoration Process page under the heading "Nested Outages." It describes them as extra damage that remains somewhere else on a circuit or line after a larger issue is fixed.

ACE says this can cause an outage to be reported as restored when one remains. It can be as small as a blown fuse or a tree hanging on the home's power line. ACE "may not be aware of all nested outages," so it asks customers to report every outage. Before you report again, check your breakers, then text OUT to 20661 or use the online form.

How ACE Sets Restoration Times

As for restoration times, initial estimates are "based on restoration repair history or data from past storms." Field crews update them once they assess the damage. After severe weather, that assessment alone may take "several hours or days." ACE restores power in this order:

Downed live wires and life-threatening situations
High-voltage transmission lines and equipment
Critical facilities such as hospitals, police and fire stations, and water treatment plants
Major distribution lines and high-density housing
Any streets and single homes still left in the dark

That's why a truck may leave your street before your power is back. Crews may still be sizing up the larger outage.

A nested outage can add a day at the end of a storm. When the fridge has sat dark for a full day, a food safety checklist for blackouts helps you decide what to keep.

Nested outages pile up after big storms. Two storms put ACE's restoration process on the record.

What Isaias and Sandy Showed About ACE Outages

The New Jersey Board of Public Utilities reviews utility storm performance after major events. Its Tropical Storm Isaias report gives rare official numbers for Atlantic City Electric outages. Sandy, which came ashore in ACE's territory, shows the coastal side of the risk.

Tropical Storm Isaias, August 2020

According to the BPU's Isaias staff report, Isaias interrupted power to 171,937 ACE customers at its peak on August 4, 2020. ACE restored about 99% of affected customers within 72 hours, by the morning of August 7, and finished all restoration on August 9. Statewide, more than 1.3 million New Jersey electric customers were out at the peak.

The Board accepted the report on November 18, 2020. Staff recommended that utilities, ACE included, improve automated restoration times and test their outage systems under stress. It also asked for a reply option for customers unsure of their power status. That's one more reason to treat early ETRs as estimates.

Sandy, October 2012

Sandy hit eight years earlier. The NWS office in Mount Holly says post-tropical cyclone Sandy made landfall near Brigantine, in Atlantic County, at about 7:30 p.m. EDT on October 29, 2012. It also notes record storm surge along the central and northern New Jersey Shore.

The Shore's worst storms aren't limited to summer, either. Surge and snow can hit together during winter nor'easters, so it helps to know how storm surge and snow combine. Those storms come in different seasons, which is the best argument for a plan that changes throughout the year.

A Season-by-Season Outage Plan for South Jersey

Atlantic City Electric power outages come from summer storms, tropical systems, and nor'easters. ACE's readiness page says to sign up for text, email, or voice alerts, or download the app, before severe weather. The National Weather Service office in Mount Holly issues watches and warnings for ACE's counties.

Season	Main outage risk to plan for	Prep step
Summer	Thunderstorms and heat	Sign up for ADD OUTAGE texts, plan a cool room, and charge backup batteries before forecast storms.
Hurricane season (June 1 to November 30)	Tropical storms and coastal flooding	Know your evacuation route, and check the map before and after landfall.
Fall to spring	Nor'easters with wind and coastal flooding	Watch NWS Mount Holly coastal flood alerts, and move vehicles and equipment off flood-prone streets.
Any season	Downed lines	Leave the area and call 911 or ACE's Emergency line.

NOAA’s National Hurricane Center says the Atlantic hurricane season runs six months, from June 1 through November 30. Run any fuel-burning generator outdoors only, never in a garage. The CDC says to keep it at least 20 feet away from any doors, windows, or vents, because carbon monoxide builds up indoors. Connect it to your home only through a transfer switch installed by a licensed electrician.

ACE also reminds customers to call 811, New Jersey One Call, before digging. That matters if your backup equipment needs a trench or ground work.

Some shore streets flood on a sunny day at high tide. Understanding king tides flooding coastal streets helps you choose where to park. It also tells you where backup equipment should sit.

Conclusion

Use the Atlantic City Electric outage map for the county view, and turn to the Outage Tracker for your own address's ETR. Report online, in the app, or by texting OUT to 20661, and call 1-800-833-7476 for downed wires. Text ADD OUTAGE to 20661 now, and report again if you're still dark. For backup, the EcoFlow DELTA 3 Ultra Plus covers essentials, and EcoFlow TITAN Plus with Smart Home Panel 10 is worth discussing with an electrician.

FAQs

Where is the Atlantic City Electric outage map?

It's on ACE's website. Typing atlanticcityelectric.com/outages into your browser takes you straight to the View Outage Map page. You can view it without signing in.

How do I report an Atlantic City Electric power outage?

Report online, in the app, or by texting OUT to 20661. For downed lines, leave the area and call ACE at 1-800-833-7476.

Why does the ACE map say my power is restored when it isn't?

You may be dealing with a nested outage, which is leftover damage that a big repair didn't fix. ACE may not know about it, so check your breakers and report it again.

How do I see outages by county?

Open Summary Reports on the map and choose "View Outage Report by County-Municipality." It lists customers affected and served for each county.

How accurate are ACE's restoration times?

ACE says initial ETRs are based on repair history and data from past storms. Those times get updated after crews see the damage. Until then, treat an early ETR as a rough guess.