AES Indiana Outage Map Guide: Reporting Steps and Restoration Times
AES Indiana, formerly Indianapolis Power & Light, serves more than 500,000 customers across Indianapolis and surrounding Central Indiana communities. When the power goes out, the AES outage map can help you see whether the utility already knows about the problem and whether other customers are affected. This guide explains how to check the map, report an outage, and stay prepared while crews work on repairs. You'll also find practical backup power and safety tips for storms, high winds, and other outages.
How to Check the AES Indiana Outage Map
The AES Indiana outage map shows current outage locations across its service area. The map uses outage information from customer reports and smart meter data to show where problems are occurring. One thing to keep in mind is how the map displays outage locations. The dots represent equipment associated with an outage, so they don't always point to the exact address of every customer without power.
What the map can tell you
The map gives you a quick way to see whether an outage has already been reported in your area. You can also use it to check the size and location of an outage as AES Indiana works on restoration. If you're trying to understand how another Midwest utility displays outage information, this AEP Ohio outage map provides a useful comparison. The map is helpful, but don't assume AES Indiana already knows about your outage. Reporting it directly gives the utility another way to locate the problem.
How to Report an AES Indiana Outage
AES Indiana gives customers a few ways to report a power outage. You can call the utility's outage line or submit a report online. If your power goes out, report it even if you see a nearby outage on the map. Your report can help AES Indiana confirm the problem and give crews more information about what's happening in your area.
Report by phone
Call 317-261-8111 to report an outage or downed line. The Lights Out Day and Night Line is available 24 hours a day, seven days a week. Have your service address ready before you call. It also helps to know roughly when the power went out and whether nearby homes are without electricity.
Report online
You can also report an outage through aesindiana.com/outages. Online reporting can be useful when a major storm has many people calling at once. Before submitting the report, check that you've entered the right service information. If you see a problem that could help crews locate the outage, such as a damaged pole or line, include that information when the reporting system allows it.
Stay away from downed lines
A downed power line can still be energized. Stay away from the line and anything touching it, including trees, fences, vehicles, and standing water. If you see a downed power line, call 911 first. After that, report the line to AES Indiana so the utility knows where the damaged equipment is located. After you've reported the outage, you'll need to keep essential parts of your home running while you wait for power to return.
Backup Power While Waiting on AES Indiana
Severe storms and high winds can leave large parts of the Indianapolis area without power. During a major event, AES Indiana crews may work around the clock while they repair damaged equipment and restore service. A portable power station can help cover essential loads during that wait. You might use one for a refrigerator, lights, phones, Wi-Fi, or other everyday devices. For a larger home or a longer outage, a whole-home battery can support more circuits and appliances.
If you only need to keep a few essential appliances and devices running, a portable power station may be enough. The EcoFlow DELTA 3 Max can power compatible loads such as a refrigerator, lights, phones, and other everyday devices during an outage.
The cause of an outage can affect how long you may be without power, so it helps to know what can disrupt AES Indiana's service during a storm.
AES Indiana's Service Area and Common Outage Causes
AES Indiana provides electric service to more than 500,000 customers in Indianapolis and surrounding Central Indiana communities. Its service area includes city neighborhoods, suburbs, and communities outside the metro area. The cause of an outage can affect how long you may be without power. Severe weather is a common source of larger outages, while equipment problems can cause smaller outages in specific areas.
Severe thunderstorms and high winds
Central Indiana sees its share of strong thunderstorms during the warmer months. High winds can bring down trees and branches, which can damage power lines and other equipment. Lightning can also damage electrical equipment and cause localized outages. During a large storm, several problems can happen at the same time, which may leave crews with more repairs to handle. If you're preparing for a longer outage, this guide to long-term power outages covers supplies and backup power worth having ready before severe weather arrives.
Equipment problems and animal contact
Not every AES outage comes from a major storm. Equipment can fail and cause an outage in a smaller area. Animals can also come into contact with electrical equipment at substations. These incidents may affect fewer customers, but they can still interrupt service without much warning.
Staying Safe During an AES Indiana Outage
Power outages can create hazards around your home and outside it. Downed lines, damaged equipment, spoiled food, and repair work can all create extra risks. Take a few basic precautions and stay alert until service is restored.
Keep your distance from downed lines
Treat every downed power line as energized. Stay away from the line and anything it may be touching. Keep children and pets away from the area as well. Don't try to move a fallen branch, fence, or other object that could be in contact with a line. Report the hazard and let trained utility crews handle it.
Give repair crews room to work
AES Indiana crews may need to work around damaged poles, wires, transformers, and other high-voltage equipment. Keep your distance from work areas and follow any instructions from utility workers or emergency personnel. Restoration work can take time, especially after a storm has damaged several parts of the electrical system.
Keep food cold during an outage
Keep the refrigerator and freezer closed as much as possible while the power is off. Opening the doors repeatedly lets cold air escape and can make food warm faster. If you have a garage freezer, this guide to garage freezer power covers ways to prepare it for a power outage.
Sign up for outage alerts
AES Indiana offers outage alerts through email, text, or automated phone calls. Signing up can make it easier to receive updates without repeatedly checking the outage map. It's also a good idea to keep your phone charged before severe weather arrives. A portable battery or power station can give you another way to charge your phone if the outage lasts for several hours.
Conclusion
The AES outage map gives Indianapolis-area customers a quick way to check reported outages and follow restoration information. But if your power is out, don't assume AES Indiana already knows about it. Reporting the outage directly can give crews another source of information about the problem. Save 317-261-8111 in your phone before the next storm. Keep a backup plan for your refrigerator, lights, phones, internet equipment, and other essentials. For larger power needs, a whole-home system can cover more circuits, while a portable power station can handle a smaller set of essential loads.
FAQs
How do I report an AES Indiana outage?
You can report an AES Indiana outage by calling 317-261-8111 or using the outage reporting option at aesindiana.com/outages. Have your service address ready when you report the outage. If you see a downed power line, call 911 first and stay away from the area.
What's the phone number for AES Indiana outages?
The AES Indiana outage phone number is 317-261-8111. The Lights Out Day and Night Line is available 24 hours a day, seven days a week for outage and downed-line reports. You can also use this number to report a downed line after contacting 911.
What areas does AES Indiana serve?
AES Indiana provides electric service to more than 500,000 customers in Indianapolis and surrounding Central Indiana communities. Its service area includes residential, commercial, and other customers across the Indianapolis area.
How long do AES Indiana outages typically last?
There isn't one restoration time for every AES outage. The length of an outage depends on what caused it, how much equipment was damaged, and how many customers are affected. Large storms can require more repair work and may take longer to resolve.
Does AES Indiana know automatically when my power is out?
Not always. AES Indiana uses customer reports along with smart meter data to identify outages, but not every customer has a smart meter. That's why it's still a good idea to report your outage directly instead of assuming the utility already knows.
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