How to Check My Electricity Meter Number: 4 Easy Ways
The quickest way to find your prepaid electricity meter number is to check the label on the meter or use the keypad code for your meter brand. For example, Hexing commonly uses 804, Conlog #100#, and some Landis+Gyr meters use the information button followed by 000. If you cannot access the meter, you may also find the number on a meter card, previous electricity receipt or municipal bill, through an existing supplier account, or by contacting your electricity provider.
Key Takeaways
Start by checking the label on the physical meter. The meter number is often 11 digits, although the length can vary depending on the meter and electricity provider.
If the label is difficult to read, some prepaid meters can display the number after you enter a brand-specific keypad code.
Your meter card, previous prepaid electricity receipt, token record or municipal electricity bill may also show the meter number.
If these methods do not work, check an existing supplier account or contact Eskom, your municipality or the company managing the prepaid meter.
1. Check the Meter or Use the Meter Number Code
Your meter number is normally printed on a label on the meter itself. Depending on the STS number format, it may contain 11 or 13 digits. Look for a label marked “Meter No.”, “Meter Number”, “Serial No.”, or “DRN”. The meter number is often 11 digits, but the exact length can vary by meter model and electricity provider. Do not confuse it with the 20-digit prepaid electricity token used to load electricity units.
If the label is missing, damaged or difficult to read, some prepaid meters allow you to display the meter number by entering a code on the keypad. Common examples include:
Meter Brand | How to Check the Meter Number |
Hexing | Press 804 |
Conlog | Press #100# |
Landis+Gyr | Press the information button (i), then 000 on applicable models |
Wasion | Press 75, then Enter |
Codes can differ between meter models, so if a code does not work, check the meter manual or contact the company that manages your meter rather than repeatedly entering random codes.
2. Check Your Meter Card, Previous Receipt or Electricity Bill
If you cannot read the meter directly, check any records from previous electricity purchases. This can be one of the fastest ways to recover a forgotten meter number.
Depending on how your electricity account is managed, the number may appear on:
Your prepaid meter card
A previous prepaid electricity purchase receipt
A saved electricity token or purchase record
Your municipal electricity bill or statement
A previously saved meter or beneficiary in an electricity-purchasing app or online service
For example, if your electricity is billed through the City of Johannesburg, the electricity section of your municipal statement may include the relevant meter number. You can also use the e-Joburg service to access your municipal account and statements.
If you purchase electricity through a third-party provider such as Citiq Prepaid, an existing account may display a meter that you previously linked. However, this will only help if the meter has already been saved to your profile; a new account normally requires the meter number during registration.
3. Check Your Electricity Provider Account
If you already have an online account with the company supplying or managing your electricity, check whether the property or meter details are available there. Most South African households receive electricity from Eskom or a municipal distributor, while some tenants and managed properties use landlords, resellers or private sub-metering companies.
For City of Johannesburg Customers
If your municipal electricity account is managed through the City of Johannesburg, check your latest municipal statement or log in to e-Joburg. Your electricity account information may include the meter number associated with the property.
For electricity supply or meter-specific problems, you can also use the official City Power customer-service channels.
For Eskom Customers
If Eskom manages your electricity supply, you can visit the Eskom Customer Service Website or use Eskom's available digital services.
However, prepaid customers should not rely on online registration as their first method for recovering a forgotten meter number, because some Eskom services require the meter number during registration or login.
If you already have access to an Eskom account linked to the property, check the available account and meter details. Otherwise, use an existing bill, receipt or account number when contacting Eskom for assistance.
If you have recently moved into a property that does not yet have a prepaid meter, you may instead need to apply for a prepaid electricity meter through the relevant provider or municipality.
4. Contact Your Electricity Provider
If you still cannot find the meter number, contact the company responsible for your electricity supply or prepaid meter.
For Eskom customers, Alfred the Chatbot is available through WhatsApp for electricity supply and account enquiries. Eskom does not clearly guarantee that Alfred will automatically retrieve a forgotten prepaid meter number, so have as much identifying account information as possible available, such as your account number, property details and previous electricity records.
Municipal customers should use their municipality's official electricity or billing support channels. If you live in a rental property or use a privately managed prepaid meter, contact the landlord, body corporate, managing agent or sub-metering provider instead.
Customer support can sometimes take longer than checking the physical meter or an old receipt, so try the self-service methods above first if you need the number urgently to purchase electricity.
Backup Power While You Restore Your Electricity Supply
For most people, recovering a meter number is a short administrative issue rather than a prolonged power outage. However, if you have already run out of prepaid electricity, a portable backup battery can temporarily keep essential devices running while you resolve the problem. A portable power station can provide independent power for devices such as lights, phones, Wi-Fi equipment and selected household appliances without relying on the electricity meter.
For temporary household backup, the EcoFlow DELTA 3 Max Portable Power Station offers a balance between battery capacity, output and portability. Its 2,048Wh capacity can support essential household devices for a temporary interruption, while its 2,400W AC output gives it more flexibility than a small power bank or entry-level backup battery.
If recovering the meter number or restoring prepaid electricity takes longer, the EcoFlow DELTA 3 Ultra Plus Portable Power Station provides more capacity for extended home backup. Its 3,600W output can support multiple household appliances, while the expandable battery system gives you more flexibility if longer outages become a recurring concern.
Conclusion
How to check my electricity meter number? Start with the quickest options: check the physical meter, enter the appropriate keypad code, or look at your meter card, previous prepaid electricity receipt or municipal bill. If you still cannot find it, check an existing electricity-provider account or contact Eskom, your municipality or the company managing the prepaid meter. Keeping the number saved securely on your phone can also make future electricity purchases much easier.
FAQs
How do I register my meter number?
To register a prepaid electricity meter, contact the electricity provider, municipality, landlord, or sub-metering company that manages the meter. You may need to provide the meter number, property details, ID, and account information.
If you use an online prepaid electricity service, you can usually add or link the meter number to your account after signing in. The exact registration process varies by provider, so follow the instructions from the company responsible for your meter.
How do I find my Eskom prepaid meter number?
Eskom’s prepaid meter number can be found on the plastic meter card. You can also check the number directly on the meter itself. If you still have the receipt for purchasing prepaid electricity, the meter number should be included as well.
Meanwhile, if you still have your Eskom account number credentials, you may be able to find the meter information through your online account. Alfred the Chatbot, Eskom’s WhatsApp self-service channel, is also available 24/7 for questions about your electricity supply or account, although it may require existing account or meter details.
What to dial to get the meter number?
It depends on your meter type. Common prepaid meter brands found in South Africa include Hexing, Landis+Gyr, Conlog, and Wasion, and they use different combinations to display the meter number. Here are the examples covered in this guide:
Hexing meters – Press 804
Landis+Gyr meters – Press the information button (i), then 000.
Conlog meters – Press #100#
Wasion meters – Press 75, then Enter
In addition, Eskom customers can call 08600 37566 for assistance or dial 12037566# to access Eskom’s USSD self-service channel for account, token, and service enquiries. The USSD channel is not guaranteed to display a forgotten meter number.