How to Check My Electricity Meter Number: 4 Easy Ways
It’s not easy to memorize your prepaid electricity number, especially since the digits aren’t used frequently in daily life. This can be awkward, particularly when you walk into a supermarket ready to top up, only to realize you don’t have your electricity number on hand.
In this case, you may wonder, “How to check my electricity meter number?” Fortunately, there are several methods to do so. You can find the digits through your prepaid meter, online portals, customer support, or third-party online services. Keep reading to learn more!
Locating Your Meter Number on the Meter Itself
Do you know your meter number is displayed on the meter itself? You can look for the numerals at the bottom of the faceplate. They are usually 11 digits long in bold black. But if the number is missing or not visible, you can retrieve it via a unique code, depending on your meter type:
Hexing meters – Press 804
Landis+Gyr meters – Press the information button (i) below the number 9, then 000.
Conlog meters – Press #100#
Wasion meters – Press 75 Enter
Using Online Portals Provided by Electricity Suppliers
How to check my electricity meter number without inspecting the meter? It’s simple—you can easily check your meter number online through your electricity supplier’s portal.
In South Africa, Eskom is the main provider of electricity, but local municipalities often handle the distribution. That means depending on where you live, you can either check your meter number on Eskom’s website or through your municipality’s online services.
For example, if you’re in Johannesburg, electricity is mainly supplied by City Power. You can quickly access your meter information by logging into the City Power website. Here’s how.
Step 1. Go to the City Power website (www.citypower.co.za).
Step 2. Click on “Customer Portal” on the navigation menu at the top. Log in with your account credentials.
Step 3. Now you can access your account details like meter number, invoices, and statements.
If you purchase power directly from Eskom, you can head to its official website to check your electricity meter number. Here are the steps.
Step 1. Navigate to the Eskom Customer Service Website.
Step 2. Log in with your account number and password.
Step 3. You can check your meter number from your account information.
Contacting Customer Support for Assistance
If you cannot find your meter number online with the guides above, consider contacting the customer support of your electricity supplier for further assistance.
For instance, Eskom has integrated Alfred the Chatbot into WhatsApp, which can help customers deal with issues of electricity supply, including checking meter numbers. If you buy electricity from municipal suppliers, they have online customer support and hotlines to help you retrieve your meter number.
Please be aware that it might take a while for customer support teams to get back to you. This can be quite inconvenient, especially when you have used up the prepaid units and need to purchase more to avoid electricity being cut off.
This is when a home backup power supply becomes essential. If you’re unable to retrieve your electricity meter number to top up your account, an alternative power source—like EcoFlow’s solar generator—can keep your essential appliances and devices running during outages.
Moreover, by pairing with solar panels, a solar generator can produce unlimited electricity. As the solar panel prices have become more accessible than ever in South Africa, investing in a solar system offers long-term benefits. You can greatly reduce reliance on traditional grid power, save electricity at home, and lower your electricity bill!
Utilizing Third-Party Online Services
How to check my electricity meter number if I purchase power from third-party services like Citiq Prepaid, Power24, etc.? You can just head to these services to find your meter number. Here we will take Citiq Prepaid as an example and show you how to check your meter number easily!
Step 1. Head to www.citiqprepaid.co.za. Log in with your account credentials.
Step 2. You will be redirected to your account page with relevant information.
Step 3. Your meter information is displayed on this page. You can also buy tokens directly.
More often than not, you might fail to log in due to various reasons. Perhaps you simply forgot your credentials, or the Citiq Prepaid online portal just can’t seem to work. This can be rather frustrating, especially when you want to get your meter number to restore the electricity supply. But worry not. You can use a portable power station to bridge the gap when a short blackout occurs.
For instance, the EcoFlow DELTA Pro Portable Power Station is ready to step in and provide a reliable backup power source. It can power nearly everything in your home, keeping your essential appliances and devices running smoothly during outages.
Conclusion
How to check my electricity meter number? This guide has walked you through several useful solutions—such as checking your physical meter, using online portals from electricity providers, contacting customer support, and exploring third-party services. Keep in mind, though, that retrieving your meter number can sometimes take time and effort due to various factors. When you're scrambling to restore electricity, EcoFlow offers a reliable backup power solution that truly comes in handy. With a wide range of solar system products, you can generate electricity at home to handle all kinds of emergencies—and even reduce your energy bills.
FAQs
How can I know my meter number?
Your meter number is typically listed on your monthly electricity bill. The numerals can also be found on the meter, which is usually displayed on the meter's faceplate.
Moreover, you can head to the account of your electricity provider to find the number. If you buy prepaid electricity from third-party services, just log into your account using their online portal to learn your meter number.
How do I find my Eskom prepaid meter number?
Eskom’s prepaid meter number can be found on the plastic meter card. You can also check the number directly on the meter itself. If you still have the receipt for purchasing prepaid electricity, the meter number should be included as well.
Meanwhile, you can find your meter number online by visiting your account. Alfred the Chatbot, Eskom’s self-service channels on WhatsApp, are also available 24/7 to answer your questions regarding your electricity supply or account.
What to dial to get the meter number?
It depends on your meter type. Generally, there are 4 types of meters in South Africa, and you will need to dial different combinations to get your meter number. Here are the specifics:
Hexing meters – Press 804
Landis+Gyr meters – Press i000
Conlog meters – Press #100#
Wasion meters – Press 75 Enter
In addition, you can contact Eskom to get your meter number by calling 08600 37566, or dial 12037566# on your phone to access Eskom’s USSD channel for meter number retrieval.