Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Firmware update failure

1. Check the network connection. 2. Check that the device turns on normally. 3. Restart the app then try upgrading again.

Failure to connect Bluetooth to the device

1. Make sure that Bluetooth has been enabled on your phone and Bluetooth permissions have been turned on. 2. Check whether the GLACIER LCD display shows a Bluetooth icon. 3. If yes, try refreshing the app or exiting and restarting the app. 4. If not, restart the device and try again. 5. Press and hold the mode button for ten seconds to reset the wireless settings.

The ice container lid does not close properly

1. Check whether there are ice cubes falling into the ice container. Scrape away the ice or wait for it to melt, and try closing the lid again. 2. Check whether there is ice on the bottom of the left zone basket blocking the lid.

Freezing errors

1. Check whether the device's firmware has been updated to the latest version. 2. Check whether the left zone basket has been correctly installed. 3. Check that the water level is up to the left zone basket's minimum water level. 4. Check that the water temperature is not too high. 5. It is natural for physical factors to prevent a liquid from freezing immediately. It will eventually freeze.

What should I take note of when maintaining and storing GLACIER?

1.Ensure that you drain and dry the ice container if you don't plan on using it for a while. 2.The dual temperature zone can be cleaned by wiping a soft cloth. 3.Ensure GLACIER is at a normal temperature before cleaning it. 4.Completely drain and return the drain pipe to its original position before transporting GLACIER.

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