Welcome to EcoFlow Support

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DELTA 3000 Gen4
DELTA 3800 Gen4
Smart Home Panel 10 (120V/240V)
TITAN 5000 Classic
TITAN 5000
TITAN 5000 Plus
TITAN EB
PowerPulse 9.6KW DIY
Smart Gateway
EcoFlow GLACIER
EcoFlow NextGen 220W Portable Solar Panel
EcoFlow DELTA 3 Plus
EcoFlow DELTA 3
EcoFlow DELTA Pro 3
EcoFlow DELTA Max
EcoFlow RIVER 2
EcoFlow RIVER Pro
EcoFlow DELTA 3 Max (2048Wh)
DELTA Pro Ultra
EcoFlow Smart Generator (Dual Fuel)
Smart Home Panel 2
Smart Home Panel
EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)
EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)
OCEAN Panel
OCEAN Pro
EcoFlow 220W Bifacial Portable Solar Panel
EcoFlow GLACIER Plug-in Battery
EcoFlow RAPID Mag Power Bank
EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)
PowerInsight 2
Smart Home Panel 3
DELTA Pro Ultra X
EcoFlow DELTA 3 Max Plus (2048Wh)
DELTA 3 Ultra Plus (3072Wh)
DELTA 3 Ultra (3072Wh)
DELTA 3 Classic (1024Wh)
EcoFlow DELTA 2 Max
STREAM Microinverter(US)
EcoFlow RIVER 2 Pro
EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)
EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)
EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)
EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)
EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)
EcoFlow RAPID Power Bank (25,000mAh, 170W)
EcoFlow TRAIL 300 DC
EcoFlow TRAIL 200 DC
EcoFlow TRAIL Plus 300 DC
PowerPulse 11.5KW
Meter Backup Switch-
EcoFlow WAVE 2
STREAM Ultra(US)
EcoFlow WAVE 3
EcoFlow GLACIER Classic
EcoFlow RIVER 3 Plus
EcoFlow NextGen 160W Portable Solar Panel
EcoFlow NextGen 220W Bifacial Portable Solar Panel
EcoFlow 125W Bifacial Modular Solar Panel
Power Hub 5KVA
EcoFlow RAPID Magnetic Power Bank
Lithium 12V 100Ah Deep Cycle LiFePO4 Battery
Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery
EcoFlow RIVER 3
DELTA 2 Max Smart Extra Battery
EcoFlow 60W Portable Solar Panel
EcoFlow 175W Rigid Solar Panel
EcoFlow 400W Portable Solar Panel
DELTA Pro Ultra Battery
EcoFlow 160W Portable Solar Panel
EcoFlow BLADE
EcoFlow DELTA 2
EcoFlow 100W Flexible Solar Panel
EcoFlow 400W Rigid Solar Panel
EcoFlow 100W Rigid Solar Panel
EcoFlow 110W Portable Solar Panel
EcoFlow DELTA
EcoFlow DELTA Pro
EcoFlow DELTA mini
EcoFlow RIVER 2 Max
EV X-Stream Adapter (DELTA Pro)
Double Voltage Hub (DELTA Pro)
2kWh LFP Battery
5kWh LFP Battery
EcoFlow Solar to XT60 Charging Cable
EcoFlow Solar Parallel Connection Cable
EcoFlow Solar Extension Cable
AC Charging Cable
Car Charging Cable
DELTA Pro Remote Control

FAQ

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EcoFlow GLACIER

What should I take note of when maintaining and storing GLACIER?

1.Ensure that you drain and dry the ice container if you don't plan on using it for a while. 2.The dual temperature zone can be cleaned by wiping a soft cloth. 3.Ensure GLACIER is at a normal temperature before cleaning it. 4.Completely drain and return the drain pipe to its original position before transporting GLACIER.

What should I take note of for water draining?

Ensure that you reset the drain pipe after you drain the water.

What should I take note of when using the ice container?

1. If you are using a vehicle's 12 V charger or solar energy, a plug-in battery must also be connected to use the ice making function. 2. Please rinse out the ice container before first use. 3. Before you start making ice, ensure that the left zone basket is in place, and the water level is up to the minimum water level. 4. The ice cubes may be uneven due to a high water temperature the first time you make ice.

What should I take note of when using the dual and single temperature zones?

When GLACIER is set to dual temperature zones, the left zone can be up to 25°C higher than the right zone. The right zone can be up to 15°C higher than the left zone.

What should I take note of while using GLACIER?

1. GLACIER must not be positioned at an angle exceeding 30° 2. Let GLACIER stand for at least two hours before use to allow the internal pressure to stabilize. 3. When positioning GLACIER, ensure there is at least 50 mm of free space in front of air inlets and outlets. 4. You must connect the optional plug-in battery (optional) if you wish to use solar energy to power GLACIER. 5. When upgrading the firmware, if you have opted to use a plug-in battery, plug it into GLACIER while upgrading. Please ensure that the plug-in battery has more than 5% of charge remaining. 6. When using the outdoor charging port of the vehicle to power GLACIER, ensure that you have turned off the battery protection feature to prevent accidental activation of the vehicle battery protection feature.

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