Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What modes does Wave have?

1. Cooling Mode - Powerful 4000BTU cooling using the inverter compressor. 2. Eco Mode - Choose between low, medium and high settings. Eco Mode intelligently switches between fan and cooling settings to extend run times beyond what would usually be possible. The app will give you an estimated run time so you’ve got peace of mind you’ll stay cool. 3. Timer Mode - Set EcoFlow Wave to run for a predetermined time. The unit will automatically turn off after your timer ends. 4. Fan Mode - Use EcoFlow Wave in fan mode to keep air circulation high without using as much energy.

Can it be used indoors?

Like any gas generator, it must be placed outside 15 feet from doors and windows to prevent carbon monoxide poisoning. The Smart Generator automatically shuts off if it detects dangerous carbon-monoxide levels, but isn't a substitute for having CO detectors in other parts of your house.

What maintenance is required?

Go to More and then Maintenance to find more details or check out the user manual shipped with the Smart Generator.

What fuel does it use?

Unleaded gasoline.

How do we price our bundles?

There are three prices for each bundle (Super-early bird, early bird, and pre-order). Each price is subject to a quantity limit. Therefore, a price match guarantee is not provided. 

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