Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Does Wave need to be drained manually?

When cooling, Wave produces excess water. What makes Wave unique is that it takes this excess water and sprays it on the internal condenser to evaporate it (which runs hot while in use) without manual drainage.   In high humidity environments (70%+ humidity) you may find excess water building up. Here, you can use the drain hole to empty your Wave when you’re done using it and need to transport it. If you’re in low to medium humidity, this won’t be an issue

What maintenance operations does Wave require?

Wave is designed to be as simple as possible. No maintenance is required.

Is Wave waterproof and dustproof?

Wave is not water or dustproof.

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