Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

What is the noise level?

The operational volume of the Smart Generator is 56 to 67dB at 7 meters, which is similar to office noise or a conversation.

Under cooling mode, how long can Wave battery pack, DELTA Max, and DELTA Pro support the operation of Wave?

It depends on the battery you choose to use:  Wave add-on battery: 3 hours DELTA Max: 5-6 hours DELTA Pro: 12 hours Note: Assumes average power consumption of 300W per hour for Wave under 26° with the lowest volume of air

Is Wave waterproof and dustproof?

Wave is not water or dustproof.

What maintenance operations does Wave require?

Wave is designed to be as simple as possible. No maintenance is required.

Can the products be shipped to Alaska, Puerto Rico, and Hawaii?

Shipment services to Alaska, Puerto Rico, and Hawaii are temporarily waived. 

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