Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Fixing an Engine Oil Issue

Check for oil leaks. Check the oil level: 1. Unscrew the lid, take out the dipstick and wipe it clean. 2. Put the dipstick back without screwing it in, and check the oil level. 3. Add oil if the oil level is low. 4. Screw the dipstick and lid back in firmly.

Fixing a Fuel Issue

Take off the fuel cap and check the fuel level. Add more fuel if the fuel level is too low.

Can I Connect Devives to the AC Output Outets Before Starting the Generator?

Do not plug in any devices before starting the Smart Generator.

How to Connect the Smart Generator's Internal Battery

The generator cannot be started by the Electric Start button unless the internal battery is connected. Turn the maintenance cover knob to OPEN, take off the maintenance cover and connect the positive and the negative wires of the battery.

How to Add Generator Engine Oil

The Generator does not come with oil and needs to be filled before use. Do not tilt the Smart Generator when adding oil to prevent damaging the unit with excess oil.

Contact us