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FAQ

Can I use other products to charge RIVER Pro?

Apart from the home grid, car charger, and solar panel, you can also charge RIVER Pro with a generator or inverter as long as it can provide 220-240V (50Hz/60Hz) AC power, and it should be a pure sine wave. While charging RIVER Pro, you should ensure that the AC input power is higher than 800W. If slow charging is enabled, ensure that the input power is higher than 140W.

What does the EPS function mean for RIVER Pro?

It means it can act as an emergency power supply (EPS). When your unit is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, the unit automatically switches to its battery supply mode within 30 milliseconds. That means anything connected will not have power for 30 milliseconds. Desktop computers and data servers will turn off in this 30ms window. It is recommended that only one device is plugged in to avoid overloading.

How does the extra battery charge / discharge in relation to the main unit?

1. When charging or discharging, it charges/discharges the one with low voltage first, then the battery itself (device) and then it charges/discharges the extra battery and main unit at the same time.

What battery chemistry and cell type does RIVER Pro have?

The battery types are: Cylindrical 18650, NCM batteries, 10 parallel 8 series, 80 batteries total.

What is the standard cable for the car charger port?

The XT60 outlet for the car charger is a standard interface. Customers can use the included 1.5m car charging cable or their own car charging cable.

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