Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Can I connect more than one power station together in series? (For all power stations)

Yes, we recommend connecting 2 same units in series at most. Furthermore, please also note: 1. The slave unit must be fully charged before being connected. 2. Must not charge the main unit when the slave is connected.

Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)

Yes, but please note: - The transfer switch should be connected to the power station's AC output port; - You should disconnect the circuits from the grid before they are supported by the power station; - The total power consumption of the circuits should not exceed the output power rating; - The output will not be grounded if the power station is not connected to the grid.

How to store and maintain Ecoflow power station

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

Why won't my RIVER charge at all?

1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Notes on X-boost

This product has X-Boost enabled by default. You can use the EcoFlow app to turn this function on or off. X-Boost is not available in the following situations: (1) the AC output is turned on in the charging state (in bypass mode) and (2) the X-Boost mode is turned off. X-Boost is more suitable for heating and electrical equipment, but not for all electrical appliances. Some electrical appliances equipped with voltage protection (such as precision instruments, etc.) are not suitable for X-Boost. To confirm whether the device is compatible with X-Boost, please refer to the actual test.

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