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1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com
1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com
1. The solar panel must be placed outdoors for use. If placed indoors, it won't work. 2. Check if there is any error prompt on the LCD Screen of your power station. If there is, follow the prompt to solve the problem. 3. Check the connection status by removing and reconnecting it. 4. Only solar panels with 10-25V input and DC 10A max current can be connected in parallel. Check if the voltage and current of the connected solar panels is within the range and whether the positive and negative poles are connected reversely. 5. If you are using a third-party connection cable, the cable length should not exceed 3 m. If it is longer than 3 m, you can change it to one with a diameter of 6.5 mm and a wire diameter of 4 mm². Otherwise, the charging won't work. 6. Check if you can charge the unit with the car charger. If it works, it means that the solar panel has connection issues or other problems. If the car charger doesn't work either, please record a video and send it to support.eu@ecoflow.com for troubleshooting.
1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com
1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.