Welcome to EcoFlow Support

We're here for you

DELTA 3000 Gen4

DELTA 3800 Gen4

Smart Home Panel 10 (120V/240V)

TITAN 5000 Classic

TITAN 5000

TITAN 5000 Plus

TITAN EB

PowerPulse 9.6KW DIY

Smart Gateway

EcoFlow GLACIER

EcoFlow NextGen 220W Portable Solar Panel

EcoFlow DELTA 3 Plus

EcoFlow DELTA 3

EcoFlow DELTA Pro 3

EcoFlow DELTA Max

EcoFlow RIVER 2

EcoFlow RIVER Pro

EcoFlow DELTA 3 Max (2048Wh)

DELTA Pro Ultra

EcoFlow Smart Generator (Dual Fuel)

Smart Home Panel 2

Smart Home Panel

EcoFlow RAPID Pro 3-in-1 Power Bank (10,000mAh, 67W)

EcoFlow RAPID Mag Wireless Charging Station (3-in-1 Foldable)

OCEAN Panel

OCEAN Pro

EcoFlow 220W Bifacial Portable Solar Panel

EcoFlow GLACIER Plug-in Battery

EcoFlow RAPID Mag Power Bank

EcoFlow RAPID Mag Power Bank (Built-in USB-C Cable)

PowerInsight 2

Smart Home Panel 3

DELTA Pro Ultra X

EcoFlow DELTA 3 Max Plus (2048Wh)

DELTA 3 Ultra Plus (3072Wh)

DELTA 3 Ultra (3072Wh)

DELTA 3 Classic (1024Wh)

EcoFlow DELTA 2 Max

STREAM Microinverter(US)

EcoFlow RIVER 2 Pro

EcoFlow RAPID Pro Power Bank (20,000mAh, 230W, 100W Built-in Cable)

EcoFlow RAPID Mag Power Bank (5,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Mag Power Bank (10,000mAh, 7.5W, Magnetic Charging)

EcoFlow RAPID Pro Power Bank (27,650mAh, 300W, 140W Built-in Cable)

EcoFlow RAPID Pro X Power Bank (27,650mAh, 300W)

EcoFlow RAPID Power Bank (25,000mAh, 170W, 100W Built-In and Retractable Cables)

EcoFlow RAPID Power Bank (25,000mAh, 170W)

EcoFlow TRAIL 300 DC

EcoFlow TRAIL 200 DC

EcoFlow TRAIL Plus 300 DC

PowerPulse 11.5KW

Meter Backup Switch-

EcoFlow WAVE 2

STREAM Ultra(US)

EcoFlow WAVE 3

EcoFlow GLACIER Classic

EcoFlow RIVER 3 Plus

EcoFlow NextGen 160W Portable Solar Panel

EcoFlow NextGen 220W Bifacial Portable Solar Panel

EcoFlow 125W Bifacial Modular Solar Panel

Power Hub 5KVA

EcoFlow RAPID Magnetic Power Bank

Lithium 12V 100Ah Deep Cycle LiFePO4 Battery

Lithium 12V 100Ah Deep Cycle Marine Trolling Motor Battery

EcoFlow RIVER 3

DELTA 2 Max Smart Extra Battery

EcoFlow 60W Portable Solar Panel

EcoFlow 175W Rigid Solar Panel

EcoFlow 400W Portable Solar Panel

DELTA Pro Ultra Battery

EcoFlow 160W Portable Solar Panel

EcoFlow BLADE

EcoFlow DELTA 2

EcoFlow 100W Flexible Solar Panel

EcoFlow 400W Rigid Solar Panel

EcoFlow 100W Rigid Solar Panel

EcoFlow 110W Portable Solar Panel

EcoFlow DELTA

EcoFlow DELTA Pro

EcoFlow DELTA mini

EcoFlow RIVER 2 Max

EV X-Stream Adapter (DELTA Pro)

Double Voltage Hub (DELTA Pro)

2kWh LFP Battery

5kWh LFP Battery

EcoFlow Solar to XT60 Charging Cable

EcoFlow Solar Parallel Connection Cable

EcoFlow Solar Extension Cable

AC Charging Cable

Car Charging Cable

DELTA Pro Remote Control

FAQ

Why is my power station input power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

Can EcoFlow power stations be charged by solar panels and the 12V car cigarette lighter at the same time?(For all power stations)

No, this is because the car charging and solar charging cables share the same input (XT60 outlet).

When does the fan work and when does it stop? (at what temperature)

Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. For DELTA (1300), the fan will turn on when the internal temperature is greater than 45°C.