Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Why wont RIVER mini connect to the app?

1. Long press the IOT button under RIVER mini's screen for 3 seconds until the WiFi icon on the screen flashes, confirm that RIVER mini's WiFi is turned on. 2. Try using your mobile phone near RIVER mini, search for the WiFi signal starting with """"EcoFlow"""" to connect to RIVER mini, and follow the prompts to connect. 3. If you cannot find RIVER mini's signal, you can restart RIVER mini or try with another mobile phone. 4. If none of the above methods work, please provide the serial number photo at the bottom of the device and contact support.eu@ecoflow.com

RIVER mini is quickly losing power/ has a short standby time. How do i fix this?

1. Please check if there are external high-power electrical appliances in use. If the total power of the connected electrical appliance is about 210W, the 210Wh battery will run out in about 1 hour. This is normal. 2. If the AC power button is kept on, RIVER mini will run out of battery in about a day from self-consumption. 3. Try fully discharging and charging the battery three times to recalibrate.

My appliance isnt running as long as it should do. What is causing this?

The discharge efficiency of RIVER mini will be less than 100%, resulting in the usage time being lower than the theoretical time. The specific efficiency should be calculated based on the actual power. If you have any questions, reach out to support.eu@ecoflow.com for calculations.

Why won't RIVER mini charge in by-pass mode

Ensure the remaining capacity falls within the range of discharge/charge level on the app, if not expand the range to 0-100%

Can I use communication equipment with RIVER mini?

The use of communication equipment or equipment with electromagnetic interference, such as walkie-talkies and electromagnetic wave generators, will disrupt the power supply. You can use an extension cord to use the device at a distance.

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