Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Why does the car charging port not output any power?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why is my power station input power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

Why is my RIVER mini automatically shutting down?

1. The battery needs to be charged. 2. If the AC and DC power buttons are turned off, without any input or output for 120 minutes, the product will automatically shut down. 3. Check if you set a standby time on the app, which can be adjusted under System Standby.

The app won't bind to my RIVER mini, how do I fix this?

1. Confirm whether the app is connected to the device, please refer to the """"app cannot connect to the device"""" operation for specific steps 2. Provide a video explaining the fault and the SN (serial number) to support.eu@ecoflow.com

I cannot connect to my home WiFi router, how do I fix this?

1. Try pressing the IOT button again to reconnect to RIVER mini. 2. Use another mobile phone to change the hotspot connection. If the mobile phone changes the hotspot connection, it means that the router WiFi at home is not 2.4Ghz and cannot be used. Please modify the router configuration. 3. If none of the above methods work, please provide a photo of the serial number at the bottom of the device and contact support.eu@ecoflow.com

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