Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

Battery Runs Down Too Quickly

1. Please check if there are external high-power electrical appliances. If the power of the connected electrical appliance is about the same as the battery capacity, the battery will run out in about 1 hour. 2. Perform a complete charge and discharge for an SoC calibration.

Can EcoFlow power stations be charged by solar panels and the 12V car cigarette lighter at the same time?(For all power stations)

No, this is because the car charging and solar charging cables share the same input (XT60 outlet).

When does the fan work and when does it stop? (at what temperature)

Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. For DELTA (1300), the fan will turn on when the internal temperature is greater than 45°C.

Do you have wind charging solutions?

We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

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