Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

My RIVER Max won't turn on, what should I do?

1. Check if it is caused by insufficient battery. If it is, charge and turn it on again. If the charging fails, please follow the instructions on charging failures as seen in the previous question. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, please contact support.eu@ecoflow.com

Why is my RIVER Max automatically shutting down?

1. The battery needs to be charged. 2. If the AC and DC power buttons are turned off, without any input or output for 120 minutes, the product will automatically shut down. 3. Check if you set a standby time on the app, which can be adjusted under System Standby.

Why is my solar panel not working?

1. The solar panel must be placed outdoors for use. If placed indoors, it won't work. 2. Check if there is any error prompt on the LCD Screen of your power station. If there is, follow the prompt to solve the problem. 3. Check the connection status by removing and reconnecting it. 4. Only solar panels with 10-25V input and DC 10A max current can be connected in parallel. Check if the voltage and current of the connected solar panels is within the range and whether the positive and negative poles are connected reversely. 5. If you are using a third-party connection cable, the cable length should not exceed 3 m. If it is longer than 3 m, you can change it to one with a diameter of 6.5 mm and a wire diameter of 4 mm². Otherwise, the charging won't work. 6. Check if you can charge the unit with the car charger. If it works, it means that the solar panel has connection issues or other problems. If the car charger doesn't work either, please record a video and send it to support.eu@ecoflow.com for troubleshooting.

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