Welcome to EcoFlow Support

Welcome to EcoFlow Support

We're here for you

FAQ

Can I use other products to charge RIVER Max?

In addition to wall charging, car charging, and solar charging, other equipment such as generators or inverters can be used if they output 220–240V (50Hz/60Hz) of sine wave AC power. When charging RIVER Max, X-Stream needs the AC input power to be greater than 600W for fast charging or below 140W for slow charging.

How do I charge the battery of my car with RIVER Max? (Excluding electric vehicles)

When the car is out of power, you can use a dedicated jumper cable to charge the car battery. The charging time is about 15-20 minutes. Customers should use their own jumper cales, not sold by EcoFlow. (Not recommended by EcoFlow) (Note: When charging, do not start the car, otherwise it will cause the battery to malfunction)

Why is my RIVER Max's nput power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

Why won't my RIVER Max charge all the way to 100%?

1. Make sure that the battery setting function in the app is set to 100%. You can set this in the app. 2. Perform SoC calibration three times by fully discharging and charging the battery.

Why wont my RIVER Max charge my appliances/devices?

1. If it is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on, and it still cannot be charged, please confirm whether the output power of the power station meets the wattage requirements of your device 3. When the power from a DC source and car charger is less than 1 watt, the charging power will not be displayed. 4. When the screen displays an overload alarm, it means that the charging power is too high. Please shut down and cool down for a while or try using a low-power device, then try charging again (for example, shut down and cool the power station for 30 minutes and restart, if there is still an overload prompt, please provide a screenshot or video and contact support.eu@ecoflow.com 5. The AC switch will turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to having no power output. At this time, the switch needs to be turned on again.

Contact us