Welcome to EcoFlow Support

Welcome to EcoFlow Support

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FAQ

Why does the car charging port not output any power?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

What battery chemistry and cell type does RIVER Max have?

The battery types are: Cylindrical 18650, NCM batteries, 10 parallel 8 series, 80 batteries total.

What does the EPS function mean for RIVER Max?

It means it can act as an emergency power supply (EPS). When your unit is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, the unit automatically switches to its battery supply mode within 30 milliseconds. That means anything connected will not have power for 30 milliseconds. Desktop computers and data servers will turn off in this 30ms window. It is recommended that only one device is plugged in to avoid overloading.

Can I connect solar panels in series / parallel?

1. Up to 2 sets of 110W EcoFlow solar panels can be connected in parallel. Series connection is not supported. For parallel connection, you need to buy the Solar Parallel Connection Cable separately. 2. Third-party solar panels of the same wattage lower than 110W, 10-25V input, and DC 10A max current can be connected in parallel. According to the specifications, they may be able to support both parallel connection and series connection. However, we don’t recommend that you connect solar panels of different wattages at the same time.

Can other brands of solar panels charge River series(Not River Mini)?

RIVER series supports Solar to XT60 connection for most solar panels. We recommend that you use the solar panels with 200W max charging power, 10-25V input, and DC 10A max current.

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